Commerce - II (Service Sector) FYBcom Sem 2 Sheth Publication

• Publisher : Sheth Publication
• Author: Ajagoankar, Patkar
• Edition: 2024-25
• Availability: In Stock
• Normally Deliver within 3-4 days

• Description :

  Commerce - II (Introduction to Service Sector)  FYBcom Sem 2 Sheth Publication book is base on latest updated syllabus and paper pattern prescribed by Mumbai University for B.Com (Bachelor of Commerce ) 1st year second semester published by Sheth publication.The knowledge gained through the study of this subject will be useful to the students of all through their in accounting  professional lives

  Module – I : Concept of Services [12 Lectures]
  ♦ Introduction : Meaning, Characteristics, Scope and Classification of Services – Importance of service sector in the Indian context.
  ♦ Marketing Mix for Services : Consumer Expectations, Services Mix, Product, Place, Price, Promotion, Process of Services delivery, Physical evidence and people.
  ♦ Service Strategies : Market research and Service development cycle, Managing demand and capacity, opportunities and challenges in service sector.

  Module – II : Retailing [12 Lectures]
  ♦ Introduction : Concept of organized and unorganized retailing, Trends in retailing, growth of organized retailing in India, Survival strategies for unorganized Retailers.
  ♦ Retail Format : Store format, Non–Store format, Store Planning, design and layout.
  ♦ Retail Scenario : Retail Scenario in India and Global context – Prospects and Challenges in India.
  Mall Management – Retail Franchising. FDI in Retailing, Careers in Retailing.

  Module – III : Recent Trends In Service Sector [10 Lectures]
  ♦ Ites Sector : Concept and Scope of BPO, KPO, LPO and ERP.
  ♦ Banking and Insurance Sector : ATM, Debit & Credit Cards, Internet Banking – Opening of Insurance sector for private players, FDI and its impact on Banking and Insurance Sector in India.
  ♦ Logistics : Net working – Importance – Challenges.

  Module – IV : E-commerce [11 Lectures]
  ♦ Introduction : Meaning, Features, Functions and Scope of E-Commerce – Importance and Limitations of E-Commerce.
  ♦ Types of E-Commerce : Basic ideas and Major activities of B2C, B2B, C2C.
  ♦ Present Status of E-Commerce in India : Transition to E-Commerce in India, E-Transition Challenges for Indian Corporates; On-line Marketing Research.